This chapter explores the importance of addressing dissatisfied customers and negative reviews in business. It emphasizes the need to assume good faith, publicly explain the situation, and turn unhappy customers into loyal fans.
In today’s episode, Andy answers your questions about what every American should do when the tyrannical mask mandates start coming back, how to balance “enjoying the process” vs. “over-focusing” on the end goal and how to deal with your first 1 star review when running a business.