5min chapter

The CMO Podcast cover image

Michael Lacorazza (U.S. Bank) | A Legacy Bank Leaning on AI for Growth and Continues Creativity

The CMO Podcast

CHAPTER

Revolutionizing Banking Through Enhanced Customer Experience

This chapter explores strategic changes in marketing organizations aimed at consolidating functions to improve efficiency. It highlights the importance of a data-driven approach in enhancing customer experience and showcases innovative features that address customer pain points in the banking sector.

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