The science of conversation analysis can make you more persuasive, with Elizabeth Stokoe
People Who Read People: A Behavior and Psychology Podcast
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Are You Willing to Work With Us to Reach a Deal?
The book is based on interviews with police crisis negotiators in the u k. The most surprising thing was that when people were asked to talk and say something like, 'I don't want to talk about this' they tended to do it more often than not. It's almost always a successful outcome - but there are lots of reasons why having conversations as smooth as possible is important.
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