
WARC Talks QSR
The WARC Podcast
00:00
How Did Your Customer Experience Change Over the Course of the Pandemic?
Two years ago, the percent of sales that i had off premise, people ordering through uber dordash or grubhup, was about two % of sales. To day, that sits at about eight and a half%. We think by the end of the year it'll be 15 per cent. For them, it's the crave ability and convenience that comes first. And almost they're willing to sacrifice quality for that.
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