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2min chapter
Episode 476 | “We Went from Hundreds of Free Trials to a Few Dozen...On Purpose” with Jordan Gal
Startups For the Rest of Us
Navigating Customer Interactions and Internal Challenges
This chapter explores the difficulties in handling customer interactions, especially due to a high proportion of unqualified trial users. The discussion emphasizes the need to regain control over the business to improve team efficiency and employee morale while reconsidering the approach to free trial users.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode