Invest Like the Best with Patrick O'Shaughnessy cover image

Rory Sutherland – Moonshots and Marketing - [Invest Like the Best, EP.191]

Invest Like the Best with Patrick O'Shaughnessy

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The Power of Dumb Questions

This chapter discusses the value of asking basic questions to uncover deeper insights, particularly in relation to customer satisfaction and user experience. Using train overcrowding as a case study, it reveals how innovative solutions arise from understanding psychological factors and challenges the notion of a single correct answer in business practices.

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