“What is friction costing you?”
In this special "best of" episode of The Frictionless Experience,
Chuck Moxley and
Nick Paladino are joined by our very own Adam Wood from
Blue Triangle to discuss highlights from 'The Friction Five.'
Our hosts recap this season's series on the five friction forces (Marketing, Seasonality, Functionality, Design, and Speed) impacting your customers' digital experiences, sharing their favorite moments and guest insights.
Listen in as The Frictionless Experience team breaks down industry leaders' best advice on overcoming friction and strategies to create frictionless user experiences that drive conversions, revenue, and customer trust and loyalty.
Catch up on each episode in "The Friction Five' series:
[4:40] Mark Friedman: “Driving more revenue with marketing.”
[10:32] Mark Friedman: “Spending your advertising dollars”
[17:37 ] Mike Lively: “Understanding seasonality’s influence”
[23:28] Mike Lively: “Measuring the user experience”
[32:36] Mike Shady: “Truly understand your customer’s experience”
[47:35] Paul Stonick: “Design-lead thinking”
[52:24] Ken Goldshvartz: “Blending the physical & digital experience”
[55:45] Paul Stonick: “Creating value in design”
[1:03:44] Ken Goldshvartz: “Speed isn’t everything”
[1:11:15] Ken Goldshvartz: “The role of tags”
