Fixing Uber’s Broken Culture
What's Your Problem?
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Building and Rebuilding Trust
This chapter discusses the importance of trust in Uber's culture and how it broke down due to a lack of empathy. The three pillars of trust - empathy, logic, and authenticity - are explained in relation to relationships with managers and the overall company culture. The chapter also explores strategies to fix the problems within Uber's culture, including leadership and strategy courses and addressing mean behavior through online courses.
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