Navigating Modern Phone Solutions in Enterprises

In this podcast, Tom Arbuthnot interviews Alistair Pidd from Pure IP, discussing the maturity and scale of Microsoft Teams in the enterprise market. 

Thank you to Pure IP, the sponsor of this episode, for helping to make this podcast possible. 

• Microsoft Teams has undergone significant changes and improvements in the last year, such as the introduction of SIP gateway, shared calling with auto-attendant administration, and the migration away from 3PIP devices.
• Managing the scale and complexity of Teams deployments in large enterprises requires careful planning and change control to ensure stability and minimize disruptions to service.
• Responsibilities for managing Teams deployments in enterprises often involve multiple teams, including network, voice, applications, and meeting room teams.
• Automation and outsourcing services, such as managed SBCs, are becoming more common as enterprises seek to simplify their Teams deployments and reduce the complexity of managing phone systems.
• Reporting and analytics capabilities in Teams, especially for call queues and support desks, remain an area where improvements are needed to provide better visibility and insights.