"There is something about the act of making that is so primal to humans," she says. "We're so disconnected from that, because we just make a billion of whatever item we need in a factory and get it on amazon." She adds: "Paradoxically, you would be a happier human to spend more time making your sweater"...
Morgan Spenla shares why her company Crafter delivers a wonderful experience to makers (01:06), how they monetize (15:04), why she hires customer support from Starbucks (48:07), and more!