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152. What Great Listeners Actually Do with Jack Zenger (Part 1)
The Greg McKeown Podcast
The Challenge of Being a Good Listener
"The challenge of being a good listener goes well beyond me being able to repeat back to you word for word what you just said," he says. "Can I understand the bedrock message that you had in your mind? And then do I also pick up all the cues from your facial expression, from your body language?" He adds: "If I can help you understand those assumptions, then I've really made a contribution to you"
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