How to Conduct Research on COVID-19

"I had done remote interviews before and remote user testing, remote card sorting before. But it's harder I think if they were aren't used to and also you have the whole thing of the pandemic, the health crisis that's going on with COVID-19," she says. "The interview that we're talking about where I think there was this situation, the person on the other end just started just crying, it was quite impactful."