Driving Multi-Modal Retail and Healthcare CX - with Brett Kiley of CVS Health
The AI in Business Podcast
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Navigating AI and Regulatory Challenges in Retail and Healthcare
This chapter explores the challenges and intricacies of adapting to new regulations and technologies, focusing on AI's role in retail and healthcare. It highlights the necessity of building trust in AI solutions, ensuring quality and security, while utilizing metrics like Net Promoter Score to align with regulatory requirements and enhance customer satisfaction.
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