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Tech Support, Deconstructed
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The Role of Technical Account Managers and Technical Support in Startups
Joseph: Technical account managers and technical support are related, but they're different. He says for startups, trying to simplify those processes that they have as they grow makes them easily scalable moving forward. The focus for technical support staff is to identify the problem and its scope, resolve it and take steps to circumvent the same issue happening twice.
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