The Banking on Fraudology podcast returns with a bang in 2025, as Hailey Windham delivers a solo episode packed with crucial insights for fraud fighters. After a brief holiday recap, Hailey wastes no time diving into the most significant fraud trends of 2024 that will continue to shape the industry in the coming year. From the alarming rise of social engineering scams to the unexpected resurgence of check fraud, the episode paints a vivid picture of the challenges facing financial institutions and their customers.
She doesn't just highlight problems – she offers solutions. The host presents her top fraud-fighting resolutions for 2025, challenging executives to stop treating fraud as an unavoidable expense and instead view it as a critical area for investment and innovation. She emphasizes the need for improved fraud education at all levels, from frontline employees to consumers, sharing her own recent experience speaking at a local church about fraud prevention. Hailey also advocates for embracing AI as a tool for good, implementing real-time fraud monitoring, and building empathy into fraud response protocols to encourage more victims to come forward.
One of the episode's highlights is her announcement of her personal mission to connect with fraud fighters from all 50 states, aiming to create a nationwide network of professionals sharing insights and best practices. Hailey also provides a valuable calendar of fraud awareness events for Q1 2025, offering listeners concrete opportunities to engage with customers and promote fraud prevention.
Tune in now to arm yourself with the knowledge and strategies you need to combat fraud in 2025 and beyond!
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