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How I Helped Rippling Hire Their First 5 CSM's after $45m Series A, and lessons from Gorgias, other SaaS Brands on building CSM teams
SaaS Interviews with CEOs, Startups, Founders
How to Find the Perfect CSM
When you're hiring the first person for a function, startup experience is actually more important than anything else. Take the time to build a candidate persona and adjust it as needed. You're not going to get it right the first time. The best CEOs that I know can admit when they're wrong and can course correct quickly.
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highlights
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