How I Helped Rippling Hire Their First 5 CSM's after $45m Series A, and lessons from Gorgias, other SaaS Brands on building CSM teams
SaaS Interviews with CEOs, Startups, Founders
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How to Find the Perfect CSM
When you're hiring the first person for a function, startup experience is actually more important than anything else. Take the time to build a candidate persona and adjust it as needed. You're not going to get it right the first time. The best CEOs that I know can admit when they're wrong and can course correct quickly.
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