Navigating Client Relationships

This chapter explores the critical dynamics of managing client relationships in the landscaping industry, focusing on the importance of client privacy and trust. The speakers share insights on recognizing red flags and the necessity of sometimes turning down projects to protect professional integrity. Additionally, they emphasize the vital role of communication and transparency in fostering successful long-term relationships with clients.

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#450 What does it take to go from cutting shrubs with your dad to designing luxury outdoor spaces for celebrities and high-net-worth clients? In this episode, Brien Gearin sits down with Steve Griggs, founder of Steve Griggs Design, who shares how he built a premium landscaping business in New York over the past 40 years. Steve opens up about his humble beginnings, the pivotal moment that forced him to change his business model, and how he grew from running crews himself to becoming a high-end outdoor design authority. He breaks down the subcontractor model that helped him scale profitably, why clear communication and doing what you say matters more than flashy marketing, and how to build lasting client relationships that drive repeat business. Whether you're new to the green industry or aiming to elevate your home services brand, this episode delivers real talk, hard-earned wisdom, and plenty of laughs along the way!

What we discuss with Steve:

+ Starting out cutting shrubs

+ Lessons from the 2008 crash

+ Scaling with subcontractors

+ Importance of client relationships

+ Spotting red flag clients

+ Pricing for profit and margin

+ Communicating clearly with customers

+ Working with high-profile clientele

+ Avoiding burnout and staying relevant

+ Knowing your numbers and costs

Thank you, Steve!