In this episode of Prodity: Product by Design, Kyle interviews Debbie Levitt, often referred to as the Mary Poppins of CX and UX. With a wealth of experience in strategy, research, and customer experience, Debbie shares her insights on the importance of good UX, the need to challenge conventional wisdom, and the critical role of research in product development. Whether you're a product manager, designer, or someone passionate about customer experience, this episode is packed with valuable insights and actionable tips about making products that don't suck.
Debbie Levitt
Debbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She’s a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.
Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.
Links from the Show:
LinkedIn: Debbie Levitt
Company: Delta CX Website
Books: Customers Know You Suck
YouTube: Customer Experience - Customer Centricity
Other Links from Show: Ryan George - Pitch Meetings (YouTube)
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