Navigating the Art of Small Talk

Small talk is part of lots of the meetings and moments that we experience at work and most of us don't enjoy it! This week, Sarah and Helen discuss why small talk matters for connection and how to approach it. They share 'small talk starters', the importance of listening to what is said (instead of being distracted by what you want to say) and how to transition from small talk into what needs to come next.

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(00:00) Introduction

(00:54) The hatred of small talk

(07:10) The quick connection approach

(09:24) Different small talk practices

(10:26) Small-talk starters

(20:55) Half listening vs whole listening

(27:12) When to stop the small talk

(35:15) Final thoughts

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