3min chapter

Secret Leaders with Dan Murray-Serter & Chris Donnelly  cover image

Why 50% of A&E visits are avoidable and how to solve the social care crisis - Cera Co-Founder Dr Ben Maruthappu

Secret Leaders with Dan Murray-Serter & Chris Donnelly

CHAPTER

Customer Feedback on in-Person Care

We deliver 50,000 visits a day to people up and down the country. This is in-person care. It's not just food being delivered to their door. Every single interaction makes a life-changing difference. We need to be damn sure that it goes well and we have processes in place so that if someone doesn't turn up or something does go a bit sideways we can dress it super fast. Amazing.

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