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#114 - Bringing Customers Back to the Heart of Business - with Helge Tennø

Boundaryless Conversations Podcast

CHAPTER

Navigating the New Customer Experience

This chapter explores the shifting dynamics between businesses and customers, highlighting the crucial role of personalized customer experiences driven by technology. It critiques industries, particularly insurance, for their rigidity in adapting to customer-centric values and the implications of data protection on service offerings.

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