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#144 Anticipatory design & cross-channel ecosystems with Sarah Doody & Andrea Resmini

UX Podcast

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How to Make Automatic Decisions That Are Good for the User

If we're going to start making these decisions for people, I think you also need to first let them know you've made that decision for them. So the calendar example, it would have been helpful to know that this had been placed there through even some type icon or something on the actual calendar invite on my calendar to let me know. But then if we do make these decisions, figuring out how do we letting people easily reverse them or raise their hand and say, I don't ever want you to do that again. Or that was great, keep doing it.

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