We The  Sales Engineers: A Resource for Sales Engineers, by Sales Engineers cover image

#243 Presales Horror Stories from Professionals You May Know

We The Sales Engineers: A Resource for Sales Engineers, by Sales Engineers

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How to Deal With Difficult People

Ramsey: A customer at a large defense contractor was critical of his company's software. He threatened to take the matter up with management, but Ramsey says he stood his ground and got away with it. "I had a positive performance review because of it," Ramsey said about dealing with tough people.

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