The Power of Trust

When a journalist asked Kelleher who comes first to him, his shareholders or his employees, his response was heresy at the time. He recognized that to get the best out his employees he needed to create an environment in which they felt like the company cared about them. When we believe someone has our best interest in mind because it is in their benefit to do so, the whole group benefits. The advancements of societies were based a great deal on the trust between those with a common set of values and beliefs.