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Worlds colliding: PLG + Customer Success
Gain Grow Retain
Are You Getting Qualitative Feedback From Onboarding Specialists?
Tan: Most companies monday, actually, to your point, i believe itis better than average. They talk externally about their big brain system that, like, i super smart around understanding their customersand their marketing attribution. And theyre the reaching out to folks with a really tailored message and an eu case. I think increasing lhen you start to see a democratization of user research,. wor electers an expectation of as many people as possible trying to learn from users"
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