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9min chapter
Episode 152 - The Principal Episode
K12 Tech Talk
Ticket Submission Process and Principal Support
The chapter delves into the debate around creating tickets for technical issues when supporting school principals, discussing whether principals should create tickets themselves or if IT personnel should handle this task. It emphasizes understanding the stressful nature of a principal's role and the importance of efficient digital ticket submissions over phone support. The conversation also touches on communication preferences, issue resolution processes, and investing in suitable technology for educational settings.
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