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8min chapter
Click, Tap, Fail: A Friction-Free Framework for Better CX
The Frictionless Experience
Exploring Customer Experience
A reflection on the various interpretations of customer experience roles by different organizations, including humorous instances like a tire store manager being titled as a 'customer experience manager'. The chapter discusses the importance of understanding and managing customer experience to improve brand image and customer satisfaction.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode