4min chapter

Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy cover image

Lessons from a $100M ERP Failure, The World of Tech Sales, Legal Issues in Digital Transformation

Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy

CHAPTER

Ensuring Clarity in Future State Business Processes and Mitigating Implementation Risks

Exploring the significance of envisioning and mapping out future business processes before integrating new technologies, highlighting the necessity of a phase zero element in project preparation to address risks related to customization and off-the-shelf software. The Birmingham City Council's unsuccessful $100 million Oracle implementation failure serves as a cautionary tale, with hints at upcoming dialogues on tech sales and legal aspects of digital transformation.

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