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Throwback Thursday with Chris Voss

Negotiations Ninja Podcast

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Did I Catch You at a Bad Time?

I catch you at a bad time is now a bad time. Another one that we really like is, have I caught you in the middle of something? Because it immediately returns control to the person on the other end of the line and having been given control, they're more likely to stay on with you in an uncluttered frame of mind. The good side is people who most often walk up to me and say, you know, I like when when and I like splitting the difference. They had no intention of giving it in whatsoever. If they want to pay a hundred dollars for something, they'll offer to pay 50 and let the other person beat them back to a hundred $100

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