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Live Episode! Starbucks: Howard Schultz

How I Built This with Guy Raz

CHAPTER

How Much Did Starbuck's Training Cost Us?

Starbuck's closed 600 stores, 90% of them had been opened less than a year. The company lost 24 million dollars that day in terms of lost sales and labor. "We were so hungry and so driven when we started the company, but when we were that successful, people got sloppy"

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