How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 1)
This is Growth!
AI Transforming Customer Success Management
This chapter explores the integration of AI in customer success management, focusing on its roles as co-pilot and agent. It discusses the challenges customer success managers face and how AI can streamline processes, enabling them to foster stronger relationships with clients. The importance of trust, continuity, and effective customer intelligence is emphasized to enhance interactions and overall service quality.
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