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10min chapter
Connecting Teams, Technology, and Customers: A Frictionless Approach with Petco’s Angel Singh
The Frictionless Experience
Building a Seamless Customer Journey
This chapter explores the key elements necessary for creating a frictionless customer experience across diverse channels. It emphasizes the importance of collaboration among teams, breaking down silos, and aligning goals to enhance customer satisfaction and retention.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode