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Maxine Clark on Building the Build-a-Bear Workshop
EconTalk
The Secret of Mac Donald's
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The secret of mac donald's is that, instead of trying to find a really great person who can make the best hamburger in the world, you find a process that makes a decent hamburgr. "We did a recruit frome stores that were in the children's weare business oni oth a noodle, ca doodle, or zane brain" The company has more than 1,000 stores across the U.S., and employs about 10,000 people.
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