The Full Ratchet (TFR): Venture Capital and Startup Investing Demystified cover image

348. Future Strategies for Digital Customer Acquisition, Why to Stay Small While You Scale, and S&M Strategies at Different Customer ACV Tiers (Brian O'Malley)

The Full Ratchet (TFR): Venture Capital and Startup Investing Demystified

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The Power of Word of Mouth

I think a lot of times we underestimate the existing trust networks that are already there in people's local market. We've got a company called sunday which start out selling like, customized fertilizer plans for people's homes and has moved into really ben a solution for your kind of broader home needs. And they lid the mouth and realize that one out of every five customers of theirs has a neighbor that is also a sunday customer. Yet we all underestimate the power of an amazing product that delights people, and the drop to custom aquisition that's sometimes hard to track. If we meet with a founder who has a real clear understanding of what their customers want and has a unique and differentiate offering

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