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EP36: The Great Discount Debate of eCommerce: Growth Strategy or Brand Killer?

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Navigating Pricing Strategies and Brand Loyalty

This chapter explores the intricate relationship between pricing strategies, promotional offers, and customer perceptions in eCommerce. It emphasizes the importance of maintaining brand loyalty through effective communication, segmentation, and community engagement, while also addressing the negative impacts of discounting on customers who have recently purchased. The discussion highlights the necessity of fostering genuine connections and authenticity in brand interactions to enhance consumer trust and loyalty.

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