Good Vs. Bad Friction: How To Use Organizational Friction To Simplify Leadership Processes & Boost Performance | Bob Sutton
Future Ready Leadership With Jacob Morgan
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Good and Bad Friction in Decision-Making Processes
The chapter explores the concept of good and bad friction within organizations, discussing how embracing good friction can lead to better outcomes and improved decision-making processes. It highlights examples from companies like Pixar and Google to illustrate the benefits of introducing friction to eliminate inefficiencies. The conversation also delves into the negative impact of bad friction, likened to frustrating phone tree automated responses that delay reaching a human representative.
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