RELOAD: How to Handle Everyone Owning Customer Experience with Tamara McCleary
What's Next! with Tiffani Bova
00:00
The Role of Data in Customer Experience
You can still get a very high touch personalized experience online. And I'd say I think if you look at retailers that are closing versus those that are opening, and then if you see ones that have grown up online and now are opening brick and mortar or acquiring brick and mortar. Tell me your thoughts on using data in these new competitive ways specifically on the topic of customer experience.
Transcript
Play full episode
