SaaStr 428: How to Execute a Winning Self-Service Strategy with Naomi Rozenfeld, VP of Revenue @ Wix Answers, and Amelia Ibarra, SVP & GM @ SaaStr
The Official SaaStr Podcast: SaaS | Founders | Investors
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Evolving Self-Service Strategies in Customer Care
The chapter delves into the shift towards remote work and operational efficiencies highlighted during the COVID-19 pandemic, emphasizing the importance of transparency in customer interactions. It discusses the industry's focus on embracing customer care, upgrading technology stacks, and empowering users through self-service solutions to sustain growth.
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