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The Benefits of Cognitive Mode
I think we are living in a time where everyone is being encouraged to vocalize all of the things that are happening in their minds. You want to strike the balance, right? If you just skip to motion mode altogether? That often comes across as patronizing and uncaring. So what I love about this science is there's like a double whammy benefit. It allows people to be much more deliberate about who they call when they're struggling with chatter.