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A Slice of the Beauty Pie
On Brand with ALF & Rory Sutherland
What's Your Big Focus for 2023?
I'm willing to bet that 50% of your Letters of complaint Start with a sentence Like I have been a customer of yours Yeah For so long Imagine my sense of outrage And you know And so no I think Yeah and I Listen I respond to a lot of those We do get it wrong sometimes Right Because we are giving Cartier service For IKEA prices So it is difficult to You know Continually staff customer service people. What's your big focus for 2023?
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