This episode, recorded live at Tactical Trauma 24 explores the concept of bad behaviour within high-performing medical teams. Liz Crowe, who will be well known to regular listeners, discusses what constitutes bad behaviour, its impacts on team dynamics and patient safety, and the importance of self-awareness among medical professionals.
Key findings from recent research highlight that even subtle actions like eye-rolling can negatively affect patient safety as much as overt harassment. The speaker emphasises the importance of psychological safety, trust, competence, authenticity, consistency, and empathy in maintaining a healthy team environment. Practical advice includes assessing one's own behaviour and seeking honest feedback from colleagues and loved ones.
Comprehensive show notes are available here
00:00 Introduction: Addressing Bad Behaviour
01:18 Defining Bad Behaviour
01:49 Impacts of Bad Behaviour
03:15 Psychological Safety and Team Dynamics
04:24 Personal Experiences and Observations
05:46 Types of Bad Behaviour
07:19 Research Findings on Workplace Behaviour
09:10 Self-Awareness and Behavioural Impact
14:21 The Karpman Drama Triangle
17:29 Conclusion and Final Thoughts
