Why Conversational AI is really about business transformation, with Kevin Fredrick, Managing Partner, OneReach.AI
VUX World
00:00
Conversational AI - Conversational Transformation
Chatbots are becoming more prevalent now than they were in 2016, arguably. Most of them start with those FAQ use cases that I mentioned. But if you can't fulfill the journey, you're not really doing anything but putting a band-aid on stuff for the business. It's only going to go so far, isn't it?
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