Redefining Contact Centers: Modern Roles and Enhanced Efficiency

Craig Cothern, National Director of IT Delivery at Century Communities, a top 10 home builder in the US, and Oli Lifely, Head of Sales at Luware UK, discuss Century Communities' Microsoft Teams journey and how Luware Nimbus addressed their unique communication challenges.

• Century Communities' transition from traditional telephony to IP phone solutions, to Skype for Business and then to Microsoft Teams
• Specific communications needs addressed by Luware Nimbus, including detailed call reporting and metrics, simplified call queue configurations and advanced routing options
• How Luware was deployed and the benefits of Luware Nimbus on sales team operations for customer experience at Century Communities

Thanks to Luware, this episode's sponsor, for supporting the podcast