250: How Rick Mayo of Alloy Personal Training Built a Franchise that Gets Members to Stay for 36+ Months
Behind Gym Doors | A Fitness Business Podcast
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Client Retention and Building a Community
They discuss the high level of client retention in the business, the importance of charging a higher membership fee, borrowing ideas from other industries to improve customer experience, and systemized practices that enhance client satisfaction. They also emphasize the importance of building a strong community within the business.
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