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Mastering Difficult Conversations with Kwame Christian and Kenji Yoshino

Negotiate Anything

CHAPTER

Identifying and Addressing Destructive Communication Behaviors

Recognize destructive behaviors like avoidance and attacking in conversations, and learn to steer them towards positive outcomes through self-awareness and accountability. An anecdote illustrates the value of acknowledging critiques and committing to personal growth by course-correcting mistakes in challenging interactions.

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