Let's discuss how to build an effective reliability plan that fits your specific situation. The key is to add value with each step.
Linking Customer Needs to Product Requirements and Robust Design
Accendo Reliability Webinar Series
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Understanding Customer Needs Through QFD
This chapter explores the role of Quality Function Deployment (QFD) in product development, highlighting examples like the iPhone and inkjet printers. It emphasizes the necessity of identifying underlying customer needs to innovate rather than merely enhance existing products.
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Linking Customer Needs to Product Requirements and Robust Design
podcast episode with speaker Rob Allen
Reliability engineers should have a clear understanding of how customer needs link to product requirements. Product requirements that have the most impact on customer needs should be considered in your design failure modes and effects analysis (DFMEA). This webinar will review the quality function deployment methodology (QFD), which identifies critical-to-quality (CTQ) requirements and supports requirements validation. We will also cover how the relative importance of CTQs can be used to determine DFMEA severity criteria.
This Accendo Reliability webinar was originally broadcast on 8 April 2025.
To view the recorded video/audio and PDF workbook of the event, visit the webinar page.
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Linking Customer Needs to Product Requirements and Robust Design
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