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15min chapter
E62: From Operator to Investor: Insights from Liz Christo of Stage 2 Capital
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Strategies for Retention and Growth Challenges in 2023 and 2024
The chapter delves into insights from an operating partner on NRR and GRR struggles faced by companies, emphasizing the importance of diagnosing challenges related to retention metrics. It discusses strategies for analyzing customer cohorts, segmenting data to make informed decisions, and driving upsell motions to address retention issues effectively.
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