137: The Power Of Servant Leadership, with John Dickson
Coaching for Leaders
00:00
How to Make Borders Visible in an Organization
In government, most of what we provide are services. Process management is something that I am an absolute student of and what I call daily huddles. What I teach in this class, during this four week class with all my senior leaders, they have to run a continuous improvement project and they have to empower their frontline staff to run it. It's really challenging in a governmental setting or any other, even in private industry,. where you provide the service, how do you measure progress?
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