How to Make Borders Visible in an Organization

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In government, most of what we provide are services. Process management is something that I am an absolute student of and what I call daily huddles. What I teach in this class, during this four week class with all my senior leaders, they have to run a continuous improvement project and they have to empower their frontline staff to run it. It's really challenging in a governmental setting or any other, even in private industry,. where you provide the service, how do you measure progress?

John Dickson: Spokane County, Washington Here's a link to the Lean Fighter article John mentioned about some of the work he contributed to at Boeing John mentioned the learning organization that was articulated by Peter Senge. This model was made popular in Senge's book The Fifth Discipline*, which is a must-read for leaders and also appears on my Top 10 books for leaders list. “The servant-leader is servant first. It begins with the natural feeling that one wants to serve, and serve first. The conscious choice brings one to aspire to lead.” -Robert Greenleaf “Enthusiasm is the little recognized secret of success.” -Dale Carnegie A recent article from the Spokesman-Review on the new utility bill payment system that John spoke of on the show. What’s one shift you could make that would make you more like a servant leader? Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.