Value Over Cost in Pool Services

As an acquisition entrepreneur, Jackie Kopcho is now CEO of Tortorella Swimming Pools, where she leads a team that engineers, builds, and services pools on Long Island, in southeastern New York State. When searching for a company to acquire, Jackie wasn’t looking for this particular industry or location. Rather, she was on the lookout for those qualities that lead to an enduringly profitable business, such as recurring revenue and low customer concentration. This company stood out from the rest as an ideal acquisition target. In this episode, Jackie discusses her overall process of discovery, the experience of coming into the role of CEO, managing challenges associated with a seasonal business, her deep focus on customer service, and more.