6min chapter

The Optimal Path cover image

Connecting research impact to business outcomes with Devin Harold | Ex-Capital One

The Optimal Path

CHAPTER

Redefining Roles in Research and Design

This chapter examines the shifting expectations for designers to engage in basic research, leading to an identity crisis among researchers. It highlights the importance of collaboration and ongoing customer feedback, as well as the evolving role of researchers as strategic consultants in a more customer-centric landscape.

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